Complimentary 2 to 4 day Discreet Shipping on All U.S. Orders over $100. Details
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Shipping & Returns Policy

sexcusé moi ships within the United States, U.S. territories, to APO/FPO addresses, Canada and other international destinations. We ship all orders via UPS, FedEx, USPS Priority Mail or best method with 2 to 4 day delivery within the United States and 6 to 12 day delivery within Canada. Shipping is according to the UPS, FedEx and USPS schedules. Please allow 2 to 3 business days for processing of your order.

SHIPPING CHARGES - UNITED STATES

amount rate delivery
Up to $24.99 $7.95 2 to 4 days
$25.00 – $49.99 $9.95 2 to 4 days
$50.00 – $74.99 $11.95 2 to 4 days
$75.00 – $99.99 $13.95 2 to 4 days
$100 and up  FREE 2 to 4 days

*Our standard shipping for the U.S. is delivery within 2 to 4 days in most cases :)

FREE Shipping: Free shipping applies to orders shipping anywhere in the United States. A minimum purchase of $100 is required. Shipping and handling is calculated based on your order total after discounts and coupons have been applied. 

VIP Concierge Delivery: If your cargo is truly precious, sexcuse moi staff will deliver it to you personally anywhere in the continental United States, $1,195.00.

More info: Your purchase will arrive discreetly packaged in a plain brown box, padded envelope or USPS supply packaging. Our return address will appear as "Shipping Department." The contents of the package are not mentioned. Those nosy neighbors will never know.

Once your order is shipped you will receive an email notifying you of same. You can also input your tracking number into the UPS, FedEx or USPS website to follow your order all the way to your door (or someone else's if gifting). To ensure that you receive our emails in your inbox please "whitelist" us or add vivian [at] sexcusemoi [dot] com to your address book.

Special orders: Artwork by Nino Ardizzi and François Dubeau is a special order and ships from Canada within 21 business days. Duties and taxes may apply to artwork shipped from Canada to United States and are the recipient's responsibility.

SHIPPING CHARGES - CANADA

amount rate delivery
Up to $24.99 $18.95 6 to 12 days
$25.00 – $49.99 $20.95 6 to 12 days
$50.00 – $74.99 $22.95 6 to 12 days
$75 and up $24.95 6 to 12 days

Customs, Tariffs and Taxes: Duties and taxes may apply to international shipments and are the recipient's responsibility. You can obtain more information by contacting your local customs office.

We do our best to ship all orders in 1 to 3 days.

RETURNS

Pleasure is personal. Due to the personal nature of our products, returns are only allowed for defective or damaged goods.

In the event you believe a product is defective, please email sexcusé moi within 14 days of receipt, using the contact page. sexcusé moi will respond promptly to resolve the issue. Provide your order number, identify the item and describe the defect. If the product is deemed defective sexcusé moi will exchange it equally. Please note, defective items must be returned in their original packaging.

Damaged items must be reported within 7 days of receiving the order.

sexcusé moi does not accept returns of custom or special order items.

Of course, if your order is shipped incorrectly, we apologize and would be happy to fix it. Please email us using the Contact Us page. Provide your order number and identify the error. sexcusé moi will respond promptly. No happy hour for the shipping department!


 

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